Level UP Workshop: Customer Service for the Holidays
Name:
Level UP Workshop: Customer Service for the Holidays
Date:
November 14, 2018
Time:
12:00 PM - 1:30 PM PST
Registration:
Register Now
Event Description:
Just in time for the busy Holiday season, re-charge your customer service focus at this November Level UP Workshop: Customer Service for the Holidays.
33% of Americans say they’ll consider switching companies after just a single instance of poor service. That is why it is so important to take every opportunity to better prepare yourself and your team for the busy holiday season by learning how to make every guest interaction a memorable and positive one. This workshop will include topics such as improving service culture, non-verbal communication, and ways to better react to difficult customers and conflict resolution. Learn how to deliver on your service promises and expectations all season in this fun and interactive workshop.
Our customer service expert, Laura Moriarty, is the president and co-founder of Tahoe Training Partners, a human resources and management training solutions consulting firm located near Lake Tahoe, California. Moriarty has been the architect of strategic planning, HR solutions and innovative training environments in dozens of ski and hospitality companies, as well as retail and restaurant establishments. She specializes in partnering with clients to help bring brands to life and assists in building business and sales strategies.
33% of Americans say they’ll consider switching companies after just a single instance of poor service. That is why it is so important to take every opportunity to better prepare yourself and your team for the busy holiday season by learning how to make every guest interaction a memorable and positive one. This workshop will include topics such as improving service culture, non-verbal communication, and ways to better react to difficult customers and conflict resolution. Learn how to deliver on your service promises and expectations all season in this fun and interactive workshop.
Our customer service expert, Laura Moriarty, is the president and co-founder of Tahoe Training Partners, a human resources and management training solutions consulting firm located near Lake Tahoe, California. Moriarty has been the architect of strategic planning, HR solutions and innovative training environments in dozens of ski and hospitality companies, as well as retail and restaurant establishments. She specializes in partnering with clients to help bring brands to life and assists in building business and sales strategies.